Independent Patient Advocacy | Iowa
Private Patient Advocacy in Iowa
When healthcare gets complicated, you deserve someone in your corner.
Personalized patient advocacy for individuals and families throughout Iowa.
Whether you're searching for answers to unexplained symptoms, considering a second opinion, managing a chronic illness, or coordinating care for an aging parent, you don't have to navigate the healthcare system alone.
Tell Me What's Going On
Jessica Rousseau, Board Certified Family Nurse Practitioner
Nearly 20 Years of Healthcare Experience
Virtual Patient Advocacy Throughout Iowa
You're Not Alone
Feeling Overwhelmed by the Healthcare System?
When you're dealing with a complicated medical situation, knowing what to do next isn't always easy.
Maybe you've seen several specialists and still don't have answers. Perhaps you're managing a chronic illness, trying to understand conflicting medical information, or coordinating care for a parent who needs additional support.
You may find yourself asking:
- Why am I still having symptoms when my test results are normal?
- What should I do if I think I've been misdiagnosed?
- How do I get a second medical opinion?
- Who is coordinating care between all of these specialists?
- How can I help my aging parent navigate their healthcare?
- What can I do when my insurance denies a service or treatment?
You don't have to figure it all out alone.
Personalized Healthcare Navigation
How I Help Iowa Patients and Families
Every healthcare situation is different. Whether you're searching for answers, managing complex medical needs, or supporting someone you love, I provide personalized advocacy to help you navigate your next steps.
Misdiagnosis & Unexplained Symptoms
Feeling dismissed or still searching for answers? I help organize your medical history, previous testing, and unanswered questions so you can have more productive conversations with your healthcare providers.
Second Opinions & Specialist Navigation
Not sure where to turn for another medical opinion? I help you research appropriate resources, organize records, prepare questions, and navigate the logistics of seeing another specialist.
Chronic Illness & Complex Care
Managing multiple specialists, appointments, and treatment plans can become overwhelming. I help organize information, track outstanding questions, and coordinate administrative next steps.
Advocacy for Aging Parents
Supporting an aging parent from near or far? I help families stay organized, prepare for appointments, understand care transitions, and communicate more effectively with healthcare teams.
Medical Records & Appointment Preparation
When records are scattered across healthcare systems, it can be difficult to see the full picture. I help organize medical timelines, prepare focused questions, and keep important information accessible.
Insurance Denials & Healthcare Barriers
Confused by denied claims, referrals, or prior authorizations? I help you understand the administrative process, identify next steps, and prepare for conversations with insurers and healthcare teams.
Thoughtful guidance. Personalized support. Someone in your corner.
A More Personal Approach
Why Work With an Independent Patient Advocate?
Healthcare is personal. The support you receive should be, too.
Nearly 20 Years of Healthcare Experience
My background as a registered nurse and board-certified family nurse practitioner gives me extensive familiarity with healthcare systems, medical terminology, and the challenges patients face.
You Work Directly With Me
No call centers, rotating case managers, or generic plans. I personally work with each client to understand their situation and provide individualized navigation support.
Independent, Client-Focused Advocacy
I work for you, not your hospital or insurance company. My role is to help you stay organized, understand your options, and communicate more effectively with your healthcare team.
Support That Fits Your Situation
Some clients need help preparing for one important appointment. Others need assistance navigating an ongoing, complicated healthcare situation. Services are tailored to your individual needs.
Getting Started Is Simple
How Patient Advocacy Works
You don't need to have everything figured out before reaching out. We'll start with your situation and determine what kind of support makes sense for you.
Tell Me What's Going On
Start by sharing a brief description of the healthcare challenges you're facing through my contact form. You don't need to have all the details organized.
We'll Discuss Your Needs
I'll review your inquiry and follow up about your situation, the support you're looking for, and whether my advocacy services may be a good fit.
Create a Clear Plan
Once we begin working together, I'll help you organize information, identify priorities, prepare questions, and outline practical next steps.
Continue With Support
For more complicated situations, additional advocacy assistance can be arranged based on your needs and the scope of the project.
Ready to Get Some Clarity?
Tell me a little about what's happening. We'll start there.
Request a ConsultationServing Clients Across Iowa
Virtual Patient Advocacy Throughout Iowa
You don't have to live near a major medical center to receive personalized patient advocacy support.
True Care Navigation provides virtual, nonclinical healthcare navigation services to individuals and families throughout Iowa. Whether you're managing a complicated medical situation or helping a loved one navigate care, support is available from wherever you call home.
Des Moines & Central Iowa
Des Moines, West Des Moines, Ankeny, Waukee, Urbandale, Johnston, Clive, Altoona, Ames, Indianola, Newton, and Marshalltown.
Eastern Iowa
Cedar Rapids, Iowa City, Coralville, North Liberty, Marion, Davenport, Bettendorf, Dubuque, Clinton, Muscatine, and Burlington.
Northern Iowa
Waterloo, Cedar Falls, Mason City, Fort Dodge, Decorah, and Charles City.
Western Iowa
Sioux City, Council Bluffs, Carroll, Storm Lake, Spencer, and Denison.
Southern Iowa
Ottumwa, Oskaloosa, Pella, Fairfield, Fort Madison, Keokuk, and Centerville.
Live in a smaller Iowa community? Virtual advocacy allows us to work together without the need for travel.
Frequently Asked Questions
Questions About Private Patient Advocacy in Iowa
Considering working with an independent patient advocate? Here's what you should know about my services and how I can help.
What is an independent patient advocate?
An independent patient advocate is someone who works directly for you, rather than a hospital or insurance company, to help you navigate the healthcare system. I provide personalized support with medical record organization, appointment preparation, second opinion logistics, care coordination, insurance questions, and communication with your healthcare team. My goal is to help you feel more organized, informed, and confident about your next steps.
How much does a private nurse practitioner patient advocate cost?
My private patient advocacy services begin at $150 for a 60-minute session. Additional work, including medical record organization, research, coordination, or extended advocacy support, is billed separately at $150 per hour. Complex projects are quoted individually based on your needs. You can learn more on my pricing page .
Can you help me with my child's care?
Yes. I provide patient advocacy support for children and families. Whether you're coordinating care between specialists, navigating a complicated diagnosis, organizing medical records, or preparing questions for appointments, I can help you manage the administrative and communication challenges involved in your child's healthcare.
Do you travel to me?
No. My Iowa patient advocacy services are provided virtually through secure video appointments and remote communication. This allows me to work with individuals and families throughout Iowa, whether you live in Des Moines, Cedar Rapids, Iowa City, or a smaller community. You can receive personalized support without needing to travel.
Do you take the place of my primary care provider?
No. I work alongside your existing healthcare team, not in place of them. My role as a patient advocate is to help you organize information, prepare questions, coordinate administrative next steps, and communicate more effectively with your providers. Although I'm a board-certified family nurse practitioner, patient advocacy is a separate, nonclinical service. I do not diagnose, prescribe, or provide medical treatment through advocacy services.
Have a Question About Your Situation?
Every healthcare situation is different. Tell me a little about what you're navigating, and we'll start there.
Contact JessicaPersonalized Patient Advocacy in Iowa
You Don't Have to Navigate Healthcare Alone.
When you're dealing with unanswered questions, complicated medical decisions, or the responsibility of managing a loved one's care, having someone in your corner can make all the difference.
Tell me what's going on. I'll take the time to understand your situation and discuss how personalized patient advocacy may help you move forward with greater clarity and confidence.
Tell Me What's Going OnJessica Rousseau, MSN, FNP-BC Independent Patient Advocate