Everything you'd want to know before reaching out.
If your question is about a specific service, you'll likely find it faster on that service's page. What's below is the bigger picture — what this is, how it works, and what it costs to find out whether it's a fit.
What Is Patient Advocacy?
What is a patient advocate?
A patient advocate helps you navigate the healthcare system, understand your options, organize medical information, and take the next steps in your care. Depending on your needs, advocacy may include reviewing medical records, preparing for appointments, coordinating specialists, and navigating insurance or administrative barriers.
At True Care Navigation, Jessica Rousseau, MSN, FNP-BC, combines nearly 20 years of healthcare experience with personalized support to help you feel more informed and confident about your healthcare decisions.
What does a private patient advocate do?
A private patient advocate works directly with you to help address healthcare challenges that can be difficult to manage alone. Services may include:
- Organizing medical records and health history.
- Preparing questions for doctor appointments.
- Helping coordinate specialists, referrals, and follow-up.
- Helping you understand medical terminology and treatment recommendations.
- Identifying questions to discuss with your healthcare providers.
- Navigating insurance correspondence and administrative barriers.
The goal is to help you see the bigger picture of your healthcare and develop a clearer plan for moving forward.
Why hire a nurse practitioner as a patient advocate?
A nurse practitioner brings clinical education and healthcare experience to the advocacy process. Jessica Rousseau, MSN, FNP-BC, is a board-certified family nurse practitioner with nearly 20 years of healthcare experience.
Her clinical background helps her understand medical terminology, review health information within the appropriate professional scope, identify questions that may need follow-up, and help you prepare for conversations with your healthcare team.
Rather than simply organizing appointments, she brings a broader clinical perspective to your healthcare journey. Patient advocacy is designed to complement your existing medical care, not replace your treating clinicians.
Who can benefit from private patient advocacy?
Private patient advocacy may be helpful if you:
- Have a new diagnosis and feel overwhelmed by the decisions ahead.
- See multiple specialists and struggle to keep everyone informed.
- Have persistent symptoms and need help organizing your medical history and next steps.
- Want a clearer understanding of your medical records, laboratory results, or treatment recommendations.
- Are managing a chronic condition and need help keeping track of appointments, referrals, and follow-up.
- Are helping an aging parent or loved one navigate healthcare.
- Feel unheard during appointments or have difficulty getting questions answered.
- Have encountered insurance denials, referral delays, or other administrative barriers.
You do not need to be seriously ill to benefit from advocacy. Sometimes, having an experienced professional help you organize information and prepare for your next appointment is enough to make healthcare feel more manageable.
Can you communicate with my doctors on my behalf?
Depending on your service arrangement, yes. With your authorization and any required consent or documentation, True Care Navigation may help request medical records, coordinate referrals, follow up on administrative matters, and facilitate communication with members of your healthcare team.
The goal is to help reduce the burden of coordinating care on your own. The specific services available depend on your needs, the permissions in place, and the scope of your service agreement.
You remain at the center of your healthcare decisions, with support to help you feel more organized, prepared, and informed.
Can I hire you for a family member, such as a child or an aging parent?
Yes. You can seek patient advocacy support for a child, an aging parent, a spouse, or another loved one who needs help navigating healthcare. Advocacy services are available for patients of all ages.
Whether you're coordinating care for a child, helping an aging parent manage multiple specialists, or supporting a loved one through a new diagnosis, I can help you organize information, prepare for appointments, navigate referrals, and identify practical next steps.
Depending on your loved one's age and circumstances, their consent, a parent's or legal guardian's involvement, or appropriate authorization may be needed before I can access medical information or communicate with their healthcare team. We'll discuss those details at the beginning so everyone understands how support can work.
You don't have to navigate a loved one's healthcare alone. The goal is to help your family feel more informed, organized, and confident about the road ahead.
How Does Working Together Work?
What states do you serve?
True Care Navigation offers virtual services in Kentucky, Colorado, and Washington. Clinical services are available only in states where I am authorized to practice, and availability may differ by service.
Whether you need help navigating a complicated diagnosis, coordinating care between specialists, or working toward your health goals, we can discuss your needs during an initial consultation and determine whether my services are appropriate for your situation.
Do you offer in-person appointments or travel to patients?
No. All True Care Navigation services are provided virtually. I do not travel to patients or offer in-person visits.
Virtual appointments allow you to connect from the comfort of your home, without the added time and stress of commuting or sitting in a waiting room. You'll need a suitable device and an internet connection for appointments.
Is my personal and medical information secure?
Your privacy matters. True Care Navigation uses appropriate safeguards to protect personal and health information. Clinical visits and communications involving protected health information should take place through the designated secure channels.
Please note that the contact form on this website is not intended for protected health information. Keep your initial message general and do not include diagnoses, medical records, medication lists, or other sensitive medical details. Secure communication arrangements can be discussed when we connect.
Are there age requirements for your services?
Patient advocacy: Advocacy services are available for patients of all ages. A parent, guardian, or authorized representative may need to participate or provide appropriate consent when services involve a minor or someone who cannot legally provide their own consent.
Same-day virtual care: Same-day visits are available to adults ages 18 and older, subject to clinical eligibility and state-specific requirements.
If you are seeking help for a child, an aging parent, or another family member, contact me to discuss your circumstances and determine whether advocacy services are a good fit.
How quickly will you respond to my inquiry?
You can expect a personal response within one business day. I'll review your inquiry, answer initial questions, and help you determine the most appropriate next step.
Messages received outside business hours, on weekends, or on holidays may be answered on the next business day. Website inquiries are not monitored for emergencies or urgent medical concerns.
What happens during the initial consultation?
The initial consultation is an opportunity to explain what you're experiencing, ask questions, and explore whether True Care Navigation is the right fit for your needs.
We'll discuss the type of support you're looking for, which service may be appropriate, and the next steps if you decide to move forward. There's no obligation to purchase a service.
What if True Care Navigation isn't the right fit?
Finding the right support matters more than being the right fit for my business. If your needs fall outside my services or professional scope, I'll be honest with you.
When appropriate, I may suggest another type of provider or resource that is better suited to your situation. The goal is to help you identify a reasonable next step, even if that means working with someone else.
Thoughtful Support. Transparent Pricing.
Do you accept insurance?
True Care Navigation is a private-pay service. You pay directly for the services you choose, with pricing provided upfront.
This approach allows us to focus on your needs and priorities, with personalized support tailored to your situation.
Can I talk with you before committing to a service?
Absolutely. Every engagement begins with a complimentary 15-minute consultation. We'll discuss what you're navigating, what kind of support you're looking for, and whether my services are the right fit.
You'll have an opportunity to ask questions and understand your options before deciding whether to move forward. There's no pressure to commit.
How much does private patient advocacy cost?
Private patient advocacy sessions are $150 for 60 minutes. These focused sessions give us time to discuss your concerns, organize your questions, explore your options, and develop a plan for navigating your healthcare needs.
You can explore the services available on the full pricing page →
What if I only need help with one specific concern?
You don't need an ongoing package to benefit from having someone in your corner. A single 60-minute session may be ideal if you need help preparing for an appointment, organizing questions for your healthcare team, understanding your options, or determining your next steps.
We'll focus on the concern that matters most to you, with no monthly commitment required.
How much does a same-day virtual visit cost?
Same-day virtual visits are $85 per visit for eligible adults ages 18 and older in states where the service is available. These visits are intended for appropriate health concerns that need timely attention.
Same-day virtual care is separate from patient advocacy. If you need help navigating a diagnosis, coordinating care, or planning your next steps, patient advocacy may be a better fit.
Learn more or book a same-day virtual visit →
How do I get started?
Getting started is simple. Send a message through the contact page, email hello@truecarenavigation.com, or call or text 615.483.0399. You'll hear back within one business day, and we can arrange your complimentary consultation.
If you're looking for a same-day virtual visit, you can also visit the same-day care page to review your options and book directly, subject to availability and eligibility.