Healthcare is complicated. You shouldn't have to figure it out alone.
Personalized patient advocacy from a Kentucky-based, board-certified family nurse practitioner who understands the medical side of healthcare and knows how overwhelming it can feel.
Let's Talk About Your HealthcarePrivate, virtual patient advocacy throughout Kentucky
Hi, I'm Jessica.
I've spent nearly 20 years working in healthcare as a nurse and nurse practitioner. And one thing I've learned is that even the most capable, organized people can feel completely lost when healthcare gets complicated.
Maybe you're trying to make sense of a new diagnosis. Maybe you're juggling appointments with several specialists. Or maybe you're helping an aging parent and suddenly you're the person responsible for keeping track of everything.
You don't need to have all the answers before reaching out. You don't even need to know exactly what kind of help you need.
My job is to listen, help you make sense of what's happening, and work with you to figure out what comes next.
Sometimes you just need someone who knows what questions to ask.
People reach out to me for all kinds of reasons. Often, they've been trying to manage everything themselves for far too long.
You're caring for an aging parent.
You're managing appointments, medications, hospital updates, and questions about what happens next. It's a lot to carry, especially when you have your own life to manage.
You have more questions than answers.
You've received a diagnosis, conflicting recommendations, or test results you don't understand. You want to make informed decisions, but you're not sure where to start.
You're tired of coordinating everything.
Between referrals, specialist visits, medical records, and insurance questions, keeping track of your healthcare has started to feel like another job.
A health care advocate who helps connect the dots.
As a private health care advocate in Kentucky, I help patients and families understand medical information, prepare for appointments, and navigate complicated healthcare decisions.
Support for Aging Parents
Help understanding care recommendations, organizing medical information, preparing for appointments, and navigating hospital-to-home transitions.
Medical Record Reviews
Making sense of test results, medical histories, and specialist notes so you can better understand your care and prepare questions for your providers.
Care Coordination
Keeping track of referrals, recommendations, and follow-up plans when several healthcare professionals are involved.
New Diagnoses & Second Opinions
Helping you understand what's been recommended, organize your concerns, and prepare for important conversations or a second opinion.
Insurance & Medical Billing Questions
Helping you understand confusing bills, insurance correspondence, denials, and the steps involved in resolving coverage questions.
Chronic Illness Navigation
Supporting people who manage ongoing medical conditions, multiple appointments, and complicated treatment plans.
Not sure where to start?
Tell me a little about what's going on. We'll figure out whether working together makes sense.
Get in TouchClinical experience. Personal attention. No rushing.
I bring nearly two decades of clinical experience to my work as a patient advocate. I understand medical terminology, treatment plans, and the way different parts of the healthcare system fit together.
But I also understand that healthcare isn't just about medical records and test results. It's about real people trying to make the best decisions they can, often during stressful or uncertain times.
I work for you, not a hospital or insurance company. My role is to help you feel informed, prepared, and supported as you work with your healthcare team.
What you can expect
- One-on-one, personalized attention
- Guidance from a board-certified family nurse practitioner
- Help understanding complicated medical information
- Practical next steps tailored to your situation
- Private, virtual appointments
- Independent, direct-pay advocacy
You'll work directly with me.
True Care Navigation isn't a large healthcare company where you have to explain your story to someone new every time you reach out.
When you work with me, you're working with the person who reviews your information, listens to your concerns, and helps you make a plan.
I intentionally keep my practice personal because I believe meaningful patient advocacy requires time, attention, and a real understanding of the person behind the medical records.
Jessica Rousseau, MSN, FNP-BC
Based in Western Kentucky. Here for patients across the state.
You don't have to live near a major medical center to have someone knowledgeable in your corner.
I'm based in Western Kentucky and provide virtual patient advocacy throughout the Commonwealth.
Whether you're managing healthcare in your own community or coordinating care for a family member somewhere else in Kentucky, we can work together virtually.
Kentucky Patient Advocacy
Serving individuals and families in Paducah, Louisville, Lexington, Bowling Green, Owensboro, and communities throughout Kentucky.
Appointments are virtual, so there's no additional trip to another medical office.
A few things you might be wondering.
What does a health care advocate do?
A health care advocate helps patients understand their medical care, communicate with providers, and navigate healthcare decisions. I bring my clinical background as a nurse practitioner to this work, helping clients organize medical information, prepare questions, and coordinate next steps.
Can you help with an aging parent's healthcare?
Yes. I work with adult children and family caregivers who need help understanding diagnoses, coordinating appointments, organizing medical records, and navigating care transitions. Provider communication may require the patient's authorization.
Can you help with medical insurance questions?
Yes. I can help review insurance correspondence, understand confusing bills or denials, and organize information for questions, appeals, or disputes. Coverage and appeal outcomes cannot be guaranteed.
Do I need a serious medical condition to hire a patient advocate?
No. Some clients have complicated chronic illnesses or new diagnoses. Others simply need help understanding medical information or managing appointments and referrals.
Do you replace my doctor?
No. Patient advocacy complements the care you receive from your healthcare professionals. I help you understand information, prepare for conversations, and navigate next steps. Advocacy is not a substitute for diagnosis, treatment, or emergency medical care.
How much does patient advocacy cost?
Private patient advocacy sessions are $150 for 60 minutes. Services are direct pay rather than billed to insurance.
You don't have to manage all of this on your own.
Whether you're caring for someone you love or trying to make sense of your own healthcare, you don't need to have everything figured out before reaching out.
Tell me a little about what's going on, and we'll talk about how I may be able to help.
Tell Me What's Going OnPlease don't include sensitive medical information in your initial contact form.