Private Health Navigator & Patient Advocate in Colorado
When your healthcare gets complicated, you deserve someone who can connect the dots.
Between specialist appointments, medical records, and decisions about your health, it's easy to feel overwhelmed. I provide personalized patient advocacy and healthcare navigation for individuals and families throughout Colorado, helping you understand your options and move forward with greater confidence.
Let's Talk About Your HealthcareIndependent, virtual patient advocacy throughout Colorado
Meet Your Colorado Patient Advocate
Clinical experience. A personal approach.
I'm Jessica Rousseau, a board-certified family nurse practitioner with nearly 20 years of experience helping people navigate their health.
I've spent years working inside the healthcare system. I understand how complicated it can become when you're juggling multiple specialists, waiting for answers, or trying to make sense of conflicting medical recommendations.
Today, I use that clinical experience to help individuals and families throughout Colorado better understand their healthcare. Whether you're questioning a diagnosis, managing a chronic condition, or coordinating care for someone you love, I help you organize the information, ask better questions, and identify your next steps.
My approach is personal, practical, and grounded in evidence-based medicine. I take the time to listen, review the details, and help you feel more prepared for the decisions ahead.
Founder, True Care Navigation
Independent Patient Advocacy in Colorado
When to Consider a Patient Advocate
Sometimes you need more than another doctor's appointment.
You may have excellent doctors and still feel overwhelmed by the healthcare system. When answers are unclear, care becomes fragmented, or you're making difficult decisions for someone you love, having an experienced professional in your corner can make a difference.
You're Still Searching for Answers
You've seen doctors, completed testing, and explained your symptoms repeatedly. But you still don't have a clear understanding of what's happening.
- Unexplained or persistent symptoms
- Concerns about a possible misdiagnosis
- Conflicting medical recommendations
- Questions about seeking a second opinion
You're Managing Too Many Moving Parts
Between specialist visits, medications, test results, and referrals, managing your healthcare has started to feel like a full-time job.
- Multiple specialists and appointments
- Medical records scattered across providers
- Delayed referrals or follow-up care
- Complex or chronic health conditions
You're Trying to Help Someone You Love
Supporting an aging parent or family member can be especially difficult when you're balancing work, family, and healthcare decisions from a distance.
- Coordinating an aging parent's care
- Preparing for important appointments
- Understanding a new or serious diagnosis
- Navigating hospital discharges and care transitions
You don't have to wait until you're completely overwhelmed to ask for help.
Personalized Healthcare Navigation
How I help Colorado patients and their families.
Whether you need help understanding a diagnosis, coordinating specialist care, or navigating healthcare decisions for a loved one, I provide practical, individualized support based on your needs.
Medical Record Review
When your medical history is spread across multiple providers, it can be difficult to see the full picture.
- Review medical records and test results
- Organize complex medical histories
- Identify questions and gaps to discuss
- Prepare summaries for appointments
Second Opinions & Diagnosis Questions
If you're uncertain about a diagnosis or still searching for answers, I can help you explore next steps.
- Prepare for a medical second opinion
- Organize unexplained symptoms
- Review questions about a diagnosis
- Find appropriate specialist options
Specialist & Care Coordination
Managing multiple doctors and referrals shouldn't require you to become your own full-time healthcare coordinator.
- Organize specialist appointments
- Help coordinate referrals and follow-up
- Prepare questions for your care team
- Keep track of next steps and care plans
Chronic Illness Navigation
Living with a chronic condition often means ongoing appointments, treatment decisions, and changing healthcare needs.
- Understand treatment recommendations
- Prepare for chronic care appointments
- Organize medications and care questions
- Navigate care across multiple providers
Aging Parent & Family Advocacy
Helping a parent or family member manage healthcare can be challenging, especially when you live far apart.
- Coordinate appointments and care needs
- Prepare for important medical decisions
- Navigate hospital-to-home transitions
- Help families understand care options
Insurance & Healthcare Questions
Insurance denials, confusing bills, and unanswered administrative questions can add stress to an already difficult time.
- Understand insurance denial letters
- Prepare questions about medical bills
- Organize information for appeals
- Navigate coverage and referral questions
You deserve clear answers, thoughtful guidance, and someone who takes the time to listen.
Let's Talk About Your HealthcareIndependent, virtual patient advocacy throughout Colorado.
Personalized Patient Advocacy
You shouldn't have to become a healthcare expert just to get the care you need.
Healthcare is complicated enough. My role is to help you make sense of the information, understand your options, and feel more prepared for what comes next. With experienced guidance and personal attention, you don't have to navigate it all on your own.
The True Care Navigation Difference
Experienced guidance. Care that's truly personal.
Finding a patient advocate in Colorado isn't just about finding someone who understands the healthcare system. It's about finding someone who listens, understands the clinical details, and takes your concerns seriously.
Clinical Experience You Can Trust
As a board-certified family nurse practitioner with nearly 20 years of healthcare experience, I bring a clinical perspective to patient advocacy.
I understand medical terminology, diagnostic testing, treatment recommendations, and the challenges that arise when multiple providers are involved in your care.
MSN, FNP-BC · Nearly 20 Years of Clinical ExperienceIndependent Advocacy
I work for you, not a hospital, insurance company, or healthcare organization.
My role is to help you understand your options, prepare questions, and navigate decisions with information that is relevant to your individual situation.
Your Questions. Your Priorities. Your Healthcare.Personal Attention, Not a Call Center
When you work with True Care Navigation, you work directly with me.
I intentionally limit the number of clients I work with so I can give each person the time and attention their situation deserves. You won't need to explain your story to a different person every time you reach out.
One Advocate. Consistent Support. A Personal Approach.You deserve more than generic advice. You deserve someone who understands the details and sees the person behind the medical records.
A More Personal Approach to Healthcare
Your healthcare story deserves to be heard and understood.
Hi, I'm Jessica. When you work with True Care Navigation, you work directly with me.
After nearly 20 years working in healthcare, I've seen how frustrating it can be when patients leave appointments with more questions than answers. Even when you have excellent doctors, navigating the system between appointments can feel like a full-time job.
I created True Care Navigation to offer something different: personalized guidance from an experienced nurse practitioner who has the time to listen, review the details, and help you figure out what comes next.
Whether you're in Denver, Colorado Springs, Fort Collins, Boulder, or a smaller Colorado community, we can work together virtually. You don't have to be in the same city to have someone in your corner.
Founder, True Care Navigation
Getting Started
Getting the help you need shouldn't be complicated.
Whether you're navigating a new diagnosis, managing multiple specialists, or helping a family member with their healthcare, getting started with private patient advocacy is straightforward.
Reach Out
Start by sending me a message through the contact form. Share a little about what's happening and the kind of support you're looking for.
Tell Me What's Going On
We'll discuss your concerns, what's been frustrating, and what you're hoping to accomplish. I'll help determine whether my services are a good fit for your needs.
Build the Full Picture
Depending on your situation, we'll review relevant medical records, organize questions, and identify the information needed to understand your next steps.
Move Forward With a Plan
Together, we'll outline practical next steps so you feel better prepared for appointments, decisions, and conversations with your healthcare team.
You don't need to have everything figured out before reaching out.
Tell me what's happening. We'll start there.
Contact JessicaColorado Patient Advocacy FAQs
Questions about working with a patient advocate?
Here are answers to some common questions about private patient advocacy, healthcare navigation, and working together virtually in Colorado.
What does a patient advocate do?
A patient advocate helps individuals and families navigate the healthcare system. This may include reviewing medical records, preparing for doctor appointments, coordinating specialist care, understanding diagnoses, and organizing questions about treatment recommendations.
At True Care Navigation, I provide personalized support based on your specific concerns and goals.
Can I hire a private patient advocate in Colorado?
Yes. True Care Navigation provides private, virtual patient advocacy services for individuals and families throughout Colorado.
Whether you live in Denver, Colorado Springs, Boulder, Fort Collins, or a rural Colorado community, we can work together remotely to review your concerns, organize medical information, and plan next steps.
Can a patient advocate help me if I think I've been misdiagnosed?
Yes. If you're questioning a diagnosis, receiving conflicting medical opinions, or dealing with symptoms that remain unexplained, I can help you organize your medical history, review available records, and prepare questions for your healthcare providers.
I can also help you explore options for seeking a second medical opinion. Patient advocacy does not replace an independent medical evaluation or establish a new diagnosis.
Can you help coordinate care between multiple specialists?
Yes. When you're seeing several specialists, it can be difficult to keep track of appointments, test results, referrals, and treatment recommendations.
I can help organize medical information, prepare questions, identify follow-up tasks, and support communication between you and your healthcare team.
Can you help me manage my aging parent's healthcare?
Yes. I work with adults who are helping parents or other family members navigate medical care. Support may include appointment preparation, reviewing care plans, organizing specialist information, and navigating transitions after a hospitalization.
This can be especially helpful when family members live in different cities or states. Appropriate patient permission is required when accessing or discussing private medical information.
Do you accept health insurance for patient advocacy?
No. True Care Navigation is a private, direct-pay practice. Patient advocacy sessions are not billed to health insurance.
This allows me to focus on your individual needs rather than an insurance company's reimbursement requirements.
How much does a private patient advocate cost?
True Care Navigation offers 60-minute patient advocacy sessions for $150.
Services are private pay, and we'll discuss your concerns and the support you're looking for before getting started.
Is virtual patient advocacy as helpful as in-person support?
Many patient advocacy needs can be addressed virtually, including reviewing medical records, preparing for appointments, organizing healthcare information, and discussing next steps.
Virtual services allow Colorado residents to access individualized support without needing to travel to an office. Some situations may still require in-person medical evaluation or assistance.
Will you replace my doctor or make medical decisions for me?
No. Patient advocacy is designed to complement your existing healthcare team, not replace it.
I help you understand information, prepare questions, and navigate your options. Your treating clinicians remain responsible for your medical care, and healthcare decisions remain yours to make.
How do I get started with True Care Navigation?
Start by visiting my contact page and sending a message about your situation.
We'll discuss what you're experiencing, what kind of help you're looking for, and whether my services are a good fit.
Still have questions?
Tell me a little about your situation. I'm happy to discuss how patient advocacy might help.
Ask Jessica a QuestionPrivate Patient Advocacy in Colorado
You don't have to figure everything out on your own.
Maybe you're still looking for answers. Maybe you're overwhelmed by specialist appointments. Or maybe you're trying to make sure someone you love gets the care they need.
Whatever brought you here, you deserve someone who will listen, take your concerns seriously, and help you understand your next steps. I'm here to help you navigate the complicated parts of healthcare with greater clarity and confidence.
Let's Talk About Your Healthcare
Jessica Rousseau, MSN, FNP-BC
Board-Certified Family Nurse Practitioner
Founder, True Care Navigation
Virtual patient advocacy throughout Colorado.
Supporting individuals and families in Denver,
Colorado Springs, Boulder, Fort Collins,
Aurora, Lakewood, and communities across the state.