Private Patient Advocacy in Washington State
When healthcare leaves you with more questions than answers, you deserve someone in your corner.
Expert, personalized guidance for Washington patients and families navigating complicated healthcare.
Whether you're trying to understand a diagnosis, coordinate care between specialists, or make healthcare decisions for an aging parent, you don't have to manage everything alone. I help you organize the details, understand your options, and move forward with a clearer plan.
Let's Talk About Your Healthcare
Jessica Rousseau, MSN, FNP-BC
Board-Certified Family Nurse Practitioner
with Nearly 20 Years of Clinical Experience
Independent, virtual patient advocacy for individuals and families throughout Washington State.
Meet Your Patient Advocate
A clinical background. A different kind of support.
I'm Jessica Rousseau, a board-certified family nurse practitioner and the founder of True Care Navigation.
For nearly 20 years, I've worked in healthcare, helping patients understand their symptoms, diagnoses, and treatment options. I've also seen how easily important details can get lost when care involves multiple providers, complicated medical histories, and limited appointment time.
That's why I created a private patient advocacy practice built around individual attention. I help patients and families take a closer look at their healthcare concerns, ask more informed questions, and navigate the steps between appointments.
For clients in Washington State, I offer virtual support that doesn't depend on living near a major medical center. Whether you're managing care in Seattle, Spokane, Tacoma, Vancouver, or a smaller community, we can work together to make a complicated situation feel more manageable.
Nearly 20 Years of Clinical Experience
Founder, True Care Navigation
When to Consider a Patient Advocate
Sometimes the hardest part of healthcare is figuring out what comes next.
You may have good doctors and still feel unsure about your care. When medical information is confusing, appointments are piling up, or you're worried about someone you love, an experienced patient advocate can help you make sense of the details.
You Have Symptoms but No Clear Answers
You've seen doctors, completed tests, and followed recommendations, but you're still unsure what's causing your symptoms or whether important questions have been addressed.
- Unexplained or persistent symptoms
- Concerns about a possible misdiagnosis
- Conflicting medical opinions
- Questions about getting a second opinion
Your Healthcare Has Become Overwhelming
Between specialist appointments, referrals, medications, and test results, managing your care can start to feel like another job.
- Multiple specialists and appointments
- Complex or chronic medical conditions
- Medical records spread across providers
- Unclear follow-up plans or referrals
You're Making Decisions for Someone You Love
Supporting a parent, spouse, or family member through a health crisis can be especially difficult when you're juggling work, family responsibilities, or living in another city.
- Healthcare decisions for aging parents
- New or serious medical diagnoses
- Hospital discharge and care transitions
- Coordinating care from a distance
You don't need to wait for a crisis to get help navigating your healthcare.
Washington Patient Advocacy Services
Helping you make sense of complicated healthcare.
Healthcare doesn't always come with clear instructions. I help Washington patients and families understand medical information, coordinate next steps, and feel better prepared for the decisions ahead.
Medical Record Review
When your medical history is spread across multiple providers, it can be difficult to understand the full picture. I help organize and review your available medical information.
- Review medical records and test results
- Organize medical history and timelines
- Identify questions for your care team
- Prepare for upcoming appointments
Second Opinions & Diagnosis Questions
If a diagnosis doesn't seem to explain what you're experiencing, or you're unsure about a recommended treatment, I can help you prepare to explore your concerns with a qualified clinician.
- Support for unexplained symptoms
- Questions about possible misdiagnosis
- Preparing for a second opinion
- Understanding available care options
Specialist Care Coordination
Seeing multiple specialists can mean repeated paperwork, unclear referrals, and recommendations that are difficult to keep straight. I help you stay organized and informed.
- Track referrals and follow-up needs
- Organize specialist recommendations
- Prepare questions before appointments
- Support communication with providers
Chronic Illness Navigation
Managing a long-term health condition often involves ongoing appointments, changing treatment plans, and important decisions. I help you navigate the practical details.
- Organize chronic care information
- Review treatment-related questions
- Prepare for specialist visits
- Support healthcare goal setting
Aging Parent & Family Advocacy
When a parent or loved one needs more medical support, families can struggle to manage appointments, hospital transitions, and decisions from a distance.
- Organize a loved one's care needs
- Prepare for important appointments
- Navigate hospital discharge planning
- Support family care coordination
Insurance & Healthcare Questions
Insurance paperwork, claim denials, and confusing healthcare bills can add stress to an already difficult situation. I help you understand the information and organize possible next steps.
- Review insurance correspondence
- Understand denial and appeal questions
- Organize billing concerns
- Prepare questions for insurers or providers
Not sure which type of support you need? Tell me what's happening, and we can discuss whether patient advocacy is the right next step.
Discuss Your Healthcare ConcernsA More Personal Approach to Healthcare
You deserve more than a stack of medical records and another appointment. You deserve someone who sees the whole picture.
When healthcare becomes complicated, having an experienced professional help connect the details can make a meaningful difference. My role is to help you feel heard, understand your options, and approach your next steps with greater confidence.
The True Care Navigation Difference
Healthcare guidance backed by experience. Support centered around you.
Not all patient advocacy services are the same. When you're dealing with a complicated health situation, the experience and approach of the person helping you matter.
Clinical Experience That Goes Beyond the Basics
I'm a board-certified family nurse practitioner with nearly 20 years of experience in healthcare. I've spent my career working directly with patients, reviewing complex medical histories, and helping people understand their health concerns.
That clinical background allows me to approach patient advocacy with an understanding of how healthcare decisions are made and how different pieces of medical information fit together.
Independent Advocacy Focused on Your Needs
True Care Navigation is an independent, private-pay practice. I don't work for your hospital or health insurance company. My advocacy services are provided directly to you.
My role is to help you understand information, prepare questions, explore appropriate options, and advocate for your needs within the healthcare system.
Personal Attention, Not a One-Size-Fits-All Plan
Your medical history, concerns, and priorities are unique. I take the time to understand what's happening and what matters most to you.
Whether you need help preparing for one important appointment or navigating several complicated healthcare decisions, our work is shaped around your situation.
You deserve thoughtful, experienced guidance from someone who has time to listen.
A Personal Note From Jessica
You are more than a diagnosis. Your concerns deserve to be taken seriously.
One of the things I've learned throughout my career is that patients often need more than another appointment. They need time, explanations, and someone willing to listen.
I've worked with patients who were frustrated by unexplained symptoms, overwhelmed by complicated treatment plans, or unsure what questions they should be asking. I've seen how difficult it can be to make decisions when medical information feels scattered or incomplete.
My approach to advocacy starts with listening. I want to understand what you've been experiencing, what you've already tried, and what you're hoping to accomplish. From there, we can look at the information together and identify practical next steps.
Whether you're navigating your own health concerns or trying to help someone you love, you deserve thoughtful support from someone who understands the healthcare system and respects your priorities.
Founder, True Care Navigation
How It Works
A clear path forward, one step at a time.
You don't need to have all the answers before reaching out. Whether you're facing a new diagnosis or trying to manage ongoing healthcare concerns, getting started is straightforward.
Reach Out
Start by sending a message through my contact form. Share a brief overview of your situation and the type of healthcare support you're looking for. Avoid including sensitive medical details in your initial message.
Share Your Concerns
We'll discuss what's happening, what you've already tried, and where you're feeling stuck. This helps us determine whether my patient advocacy services are a good fit for your needs.
Understand the Full Picture
Depending on your needs, we may review medical records, organize your health history, discuss treatment-related questions, or identify gaps in follow-up and care coordination.
Move Forward With a Plan
Together, we'll identify practical next steps, important questions for your healthcare team, and priorities to help you navigate the situation with greater clarity.
Ready to feel more prepared for what's next?
Tell me a little about your situation. We can discuss how private patient advocacy might help you or someone you love.
Contact JessicaWashington Patient Advocacy FAQs
Your questions, answered.
Considering hiring a private patient advocate in Washington State? Here's what you should know about my services, virtual support, and getting started.
What does a private patient advocate do in Washington State?
A private patient advocate helps individuals and families navigate complicated healthcare situations. Services may include organizing medical records, preparing for appointments, understanding medical information, coordinating follow-up needs, and exploring questions about diagnoses or treatment options.
At True Care Navigation, I provide individualized virtual support based on your concerns and goals.
Can I work with a patient advocate virtually if I live in Washington?
Yes. True Care Navigation offers virtual patient advocacy services throughout Washington State.
Whether you live in Seattle, Spokane, Tacoma, Bellevue, Vancouver, Olympia, or a smaller community, we can work together remotely to review your concerns, organize information, and discuss practical next steps.
Can you help me if doctors haven't figured out what's wrong?
Yes. If you've been experiencing persistent or unexplained symptoms, I can help you organize your medical history, review available records, and prepare questions for your healthcare team.
I can also help you explore appropriate options for additional evaluation or a second medical opinion. Advocacy does not replace an examination or establish a diagnosis.
Can a patient advocate help me get a second medical opinion?
Yes. I can help you prepare for a second opinion by reviewing available medical information, organizing important questions, and helping you understand what information a consulting specialist may need.
A second opinion is provided by the evaluating medical professional, not through patient advocacy alone.
Can you help coordinate care between different specialists?
Yes. When multiple specialists are involved, I can help organize appointment information, referrals, test results, and follow-up questions.
The goal is to help you keep track of the moving parts and communicate more effectively with your healthcare team.
Can you help me manage healthcare for an aging parent in Washington?
Yes. I support family members who are helping aging parents navigate medical appointments, chronic conditions, hospital transitions, and complicated healthcare decisions.
Virtual advocacy can be especially helpful if you live in a different city or state than your parent. Appropriate patient authorization is required before accessing or sharing private medical information.
Do you accept insurance for patient advocacy services?
No. True Care Navigation is a private, direct-pay practice. I do not bill health insurance for patient advocacy services.
This allows us to focus on your individual concerns and priorities without insurance billing requirements.
How much does a private patient advocate cost?
True Care Navigation offers 60-minute private patient advocacy sessions for $150.
You can start by contacting me to discuss your situation and determine whether my services are a good fit.
Will a patient advocate replace my doctor?
No. Patient advocacy complements your existing medical care. I help you understand information, prepare questions, and navigate healthcare decisions.
Your treating healthcare providers remain responsible for medical diagnosis and treatment. You remain in control of your healthcare decisions.
How do I hire a patient advocate through True Care Navigation?
The first step is to visit my contact page and send a brief message about your healthcare concerns.
We'll discuss the support you're looking for and whether private patient advocacy is appropriate for your situation. Please avoid sending sensitive medical details through the initial contact form.
Have a question I didn't answer?
Every healthcare situation is different. Tell me a little about what you're navigating, and we can discuss how I might help.
Ask Jessica a QuestionPrivate Patient Advocacy in Washington State
You don't have to figure it all out on your own. Let's find a clearer way forward.
Whether you're searching for answers about your health, managing care across multiple specialists, or helping someone you love, I'm here to offer experienced, individualized guidance. Tell me what's going on, and let's talk about how I can help.
Contact Jessica
Jessica Rousseau, MSN, FNP-BC
Board-Certified Family Nurse Practitioner
Virtual Patient Advocacy for Washington Residents