Privacy Policy

True Care Navigation
Effective Date: October 22, 2026
Website: https://www.truecarenavigation.com

1. Introduction

True Care Navigation (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, or inquire about our patient advocacy, healthcare navigation, and health coaching services.

By using our website, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Personal Information You Provide

  • Name

  • Email address

  • Phone number

  • Information submitted through contact forms or other website forms

  • Information you provide when requesting information about our services or scheduling a consultation

Health-Related Information

If you choose to share information about your health, medical history, healthcare needs, diagnoses, medications, or treatment experiences when communicating with us, we may receive that information in connection with your inquiry or services.

Please do not submit detailed medical records, diagnoses, medication lists, or other sensitive health information through general website contact forms or ordinary email. We will direct you to an appropriate communication method when needed.

Information Collected Automatically

When you visit our website, certain information may be collected automatically by Squarespace or other technologies we use, including:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the website

  • Referring website or general browsing activity

  • Cookie and website usage information

The information collected depends on your browser settings, website configuration, and the third-party services we use.

3. How We Use Your Information

We may use the information we collect to:

  • Respond to questions and service inquiries.

  • Communicate with you about our services.

  • Schedule consultations or coordinate requested services.

  • Provide patient advocacy, healthcare navigation, or health coaching services when applicable.

  • Improve our website, content, and user experience.

  • Understand website traffic and evaluate marketing effectiveness.

  • Maintain website security and prevent misuse.

  • Comply with applicable legal obligations.

We will not use personal information for purposes materially different from those described in this policy without providing any notice or obtaining any consent required by applicable law.

4. Cookies and Website Analytics

Our website is hosted on Squarespace. Squarespace and our website integrations may use cookies, pixels, analytics tools, and similar technologies to operate the website, understand visitor activity, improve performance, and support marketing.

These technologies may collect information about your device and interactions with our website.

You can manage cookies through your browser settings and, where available, through the website's cookie preference tools. Disabling certain cookies may affect website functionality.

If we use third-party analytics or advertising services, those providers may process information under their own privacy policies. Where required by law, we will provide appropriate notice and choices regarding nonessential tracking technologies.

5. How We Share Information

We do not sell your personal information for money. We may disclose information in the following circumstances:

Service Providers: We may share information with vendors that help operate our website, manage communications, schedule appointments, process payments, maintain records, or provide other business services.

Professional Services: When necessary to provide services you request, information may be shared with healthcare providers, facilities, or other parties you authorize, subject to applicable law and any required consent.

Legal Requirements: We may disclose information when required by law, court order, or other lawful process, or when disclosure is otherwise legally permitted.

Business Protection: We may use or disclose information as reasonably necessary to protect our rights, security, property, or the safety of others, as permitted by law.

We do not sell or share sensitive health information for advertising purposes. We do not use confidential client health information for marketing without appropriate authorization or another lawful basis.

6. Healthcare Privacy and Confidentiality

True Care Navigation provides healthcare navigation and patient advocacy services. We understand that information about your health and healthcare experiences is personal and sensitive.

We take reasonable steps to protect information entrusted to us and limit access to information as appropriate for our business operations and legal obligations.

HIPAA notice: The Health Insurance Portability and Accountability Act (HIPAA) applies to certain healthcare providers, health plans, healthcare clearinghouses, and their business associates. Whether HIPAA applies to a particular service or communication depends on the nature of the services and the applicable legal requirements.

This website Privacy Policy is not a substitute for a separate HIPAA Notice of Privacy Practices when one is legally required. If applicable, we will provide the appropriate privacy documentation for the services you receive.

Please remember that ordinary email, general website forms, and other non-secure communication methods may not provide the same protections as a designated secure system.

7. Data Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, providing services, maintaining business records, meeting legal requirements, resolving disputes, and enforcing agreements.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, scheduling platforms, payment processors, social media platforms, or other services.

We do not control the privacy practices of those third parties. When you visit or use an external service, its own privacy policy and terms may apply. We encourage you to review those policies before submitting personal information.

9. Your Privacy Rights

Depending on applicable law and the nature of the information involved, you may have rights to:

  • Request confirmation of whether we process your personal information.

  • Request access to personal information we maintain about you.

  • Request correction of inaccurate personal information.

  • Request deletion of certain personal information.

  • Request a portable copy of certain personal information.

  • Opt out of certain sales of personal information, targeted advertising, or profiling where applicable.

  • Appeal a decision we make regarding a privacy request when required by law.

These rights are subject to applicable legal requirements, exceptions, and limitations. Certain health information or records may be governed by separate legal requirements.

To submit a privacy request, email hello@truecarenavigation.com with the subject line “Privacy Request.” Please describe your request without including sensitive medical information in your initial email.

We may need to verify your identity before processing a request. Where applicable law requires a response within a specified period, we will respond accordingly. If we deny a request that is subject to an appeal right, we will provide instructions for appealing our decision.

You may also submit a privacy complaint to the Kentucky Attorney General's Office of Data Privacy when applicable.

10. Children's Privacy

Our website is intended for a general audience and is not specifically directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the website without the consent required by applicable law.

A parent or legal guardian who wishes to inquire about services for a child should contact us directly. We will handle information concerning minors in accordance with applicable privacy requirements.

11. Marketing Communications

If you subscribe to updates or voluntarily provide your contact information for marketing communications, we may use it to send relevant information about our services, educational resources, or business updates.

You may opt out of marketing emails at any time using the unsubscribe link, if provided, or by contacting us. Opting out of marketing communications will not prevent us from sending nonmarketing messages necessary to respond to your inquiry or provide requested services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website technology, services, or applicable law.

When changes are made, we will update the Effective Date at the top of this page. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, contact:

True Care Navigation
Email: hello@truecarenavigation.com
Website: https://www.truecarenavigation.com

Please do not send detailed medical records or other sensitive health information through ordinary email unless we have specifically directed you to an appropriate method.